Please allow 24-48 business hours for order processing before dispatching. All orders ship from Brescia (Italy) Shipping costs are non-refundable.
ITALIA EXPRESS: 24H - 10 Euros EU + UK EXPRESS: (1-2 business day in transit) 25 Euros All duties & taxes are payable by the customer and should be paid directly to the delivery courier when the order enters your country; you will be contacted by email or call/text to make payment in advance. Adultiny is not responsible for any import duties or taxes.
Unfortunately, we are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you. We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.
WRONG SHIPPING PACKAGES
It is the customer's responsibility to locate their package if they have entered an incorrect shipping address. Please note that if your items are returned to us, you will be fully responsible for the reshipment cost. If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.
EXCHANGE & RETURN POLICY
You may return full priced items for a refund postmarked within 14 days of your order date. Customers are responsible for return shipping costs. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags. We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund. Adultiny is not responsible for items not received due to shipping issues while in transit.
PREPARE YOUR RETURN
Please ship your return to the address below using the trackable shipping carrier of your choice.(please note, all return packages must have a tracking number): Alidette srl c/o Deima srl Via 1 Maggio, 31 25020 San Paolo (Bs)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for your return to be processed.